Refund Policy & GDPR
Refund Policy & GDPR Compliance
1. Overview
We strive to provide high-quality jewelry and ensure customer satisfaction. If you are not completely satisfied with your purchase, please read our refund policy carefully.
2. Return Period
You may request a return within 30 calendar days from the date you receive the item.
3. Condition of Returned Items
Items must be returned in their original condition, unused, unworn, and with all original packaging and tags intact.
For hygiene reasons, earrings and personalized/customized items are non-returnable and non-refundable unless defective or damaged.
4. Return Process
Contact our customer service at [your email] within 30 days of receiving the item to request a return. Please include your order number and reason for return.
Once approved, we will provide you with the return shipping address and instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7 business days.
Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
6. Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately with photos.
We will provide a replacement or full refund at no additional cost.
8. Shipping Risk
Return shipping risk and costs are the buyer’s responsibility unless the return is due to our error.
GDPR Compliance & Data Privacy
Your privacy is important to us. When processing your order and refund requests, we collect and use your personal data in accordance with the EU General Data Protection Regulation (GDPR).
Data Collected: We collect only the necessary personal information such as your name, shipping address, email, and payment details to process orders and refunds.
Data Use: Your data is used solely for fulfilling your orders, processing returns/refunds, and communicating with you regarding your purchases.
Data Sharing: We do not share your personal data with third parties except for essential service providers (payment gateways, shipping companies) under strict confidentiality agreements.
Data Storage: Your data is securely stored and protected against unauthorized access.
Your Rights: You have the right to access, rectify, or request deletion of your personal data at any time. You may also object to or restrict data processing.
How to Contact Us: For any data privacy requests, please contact us at.
Contact Us
For any questions or concerns regarding refunds or privacy, please contact us at:
Email: niceyip@gmail.com
Instagram:@w.designs_accesorries
Whatapp: +86 13725717227(no cell, only massage）
Our work time is Mon – Fri